Find the cancellation and refund policy

This public policy explains how to stop renewal, what happens to access and data afterwards, and when a refund may be considered.

Steps

1. Open Cancellation and refunds from the footer or sign-up page.
2. Read the sections about your subscription term, cancellation and refunds.
3. If you are signed in, open Settings, then Plan and billing to see the dates for your own subscription.
4. Use the policy's contact route if you think a charge is wrong.

Figure 1. The public policy page. Check the current page before making a decision.

What you will see

The page is headed "Cancel from Plan & Billing, whenever you want to." Its policy applies alongside the terms and privacy notice. Your signed-in cancellation page shows your own access end date before you confirm.

If something goes wrong

• If "Renewal is already switched off" appears in your workspace, no second cancellation is needed.
• If the payment date or amount seems wrong, contact the team using the route in the policy before assuming a refund has been granted.
• Closing a workspace is separate from cancelling renewal. Read [Close a workspace](34-close-workspace.md) before deleting data.