Check your booking system connection

Use Connections to see whether Short Stay Control can still read from Hostaway or Uplisting and when it last did so.

Steps

1. Open Settings, then Connections.
2. Find your booking system and check its status and Last sync.
3. Select Run safe test if you need to check the saved key. The test reads a small amount of data and does not change the booking system.
4. If the connection needs a new key, follow [Replace a key](06-replace-a-key.md). If you are leaving that booking system, see [Disconnect](07-disconnect.md).

Operations managers, office managers and management read-only members with integration viewing can open a shared Connections link, but their menu has no Connections entry. Only administrators can manage a connection.

Figure 1. The Connections page in a demonstration workspace. Its Hostaway connection is a simulation.

What you will see

A working connection shows Healthy, a Last sync time and when its key was saved. Uplisting lets an administrator choose Refresh recent bookings or Fetch everything again. A workspace uses one booking system for its bookings. Only administrators can manage the connection; operations managers and office managers can view connection status if their role allows integration viewing.

If something goes wrong

• "We could not reach Hostaway." Check the connection status and use Run safe test later. The saved details can still be correct.
• "Uplisting could not be reached. Nothing was changed; the next refresh will try again." Wait and use Run safe test later.
• "This workspace already reads its bookings from Hostaway. A workspace uses one booking system, so Uplisting cannot be added here." Disconnect Hostaway before connecting Uplisting, or use a separate workspace.

Never paste a booking system key into Get help.